Refund Policy

Thank you for supporting UBLACQ. Each piece in our collection is created with care and intention. Because of the handmade and print-on-demand nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Please review all details—including artwork selection, size, and shipping information—carefully before completing your purchase.

​

While we do not accept returns, your satisfaction is important to us. If your item arrives damaged or you receive the wrong print, we’re here to make it right. To qualify for a replacement or refund, you must contact us at info@ublacq.com within 48 hours of delivery. Please include your order number and clear photos of the damage or issue. In some cases, we may request the item be returned before a replacement is sent.

​

If a refund is approved, we will process it to your original payment method within 5–10 business days. Timing may vary depending on your payment provider. Refunds or replacements will not be issued after the 48-hour window or without proper photo documentation.

​

Custom and commissioned works are not eligible for returns or refunds unless damaged in transit. We ask that you carefully review and approve all details prior to production.

​

Please note that UBLACQ is not responsible for shipping delays caused by the carrier. If your package is lost in transit, we will do our best to assist you in filing a claim with the shipping service.

​

If you have any questions about this policy or your order, please reach out to us at info@ublacq.com. We’re here to help and will do our best to resolve any issues quickly and fairly.